Dongle Problem

First Launch

The dongle must be attached and the dongle drivers must be installed for the program to run. The driver files are downloaded from the user panel; after extracting the compressed file with WinRAR, double-click it and press the Extract button.

Run the program from its own shortcut or from the Start menu, rather than opening it by double-clicking a saved file.

A Previously Working Program No Longer Works

Run the c:\Staticad\[ProgramVersion]\Remoteupdateclient.exe application. On the right side, under the connected devices section, the serial number must appear while the dongle is plugged in. If it is empty, try plugging the dongle into a different port. If no text appears, the dongle has physically failed.

The dongle carries a 2-year warranty. If the purchase date is more than 2 years ago, a dongle replacement fee of 6,000 TL applies. If it has not yet exceeded 2 years, the dongle is replaced free of charge. To replace the dongle, you must send the defective dongle by cargo/courier. Since dongles are company-specific, the name of the licensed company or person must be written inside the package.

If the serial number does appear, please call us and we can fix it via remote connection.